Terms and Privacy
We are commited to keeping your data secure and your information private
Terms of use
1. Introduction
Welcome to brandedemails.com. This page tells you the terms on which you may use our website brandedemails.com, whether as registered user or guest. Please read carefully before use.
By using the site, you accept the terms and agree to obey them. If you don’t accept them, please don’t use the site.
2. Who We Are
https://brandedemails.com is operated by Branded Emails Ltd, a UK Limited company registered in England under company number 10221788.
Some important details about us:
Our registered office is at: 24A Aldermans Hill, London N13 4PN
Our VAT number is:
3. Use of the Site
You have permission for temporary use of the site, but we can withdraw or change our service at any time without telling you and without being legally responsible to you.
You must treat all identification codes, passwords and other security information as confidential. If we think you have failed to keep confidentiality, we are allowed to disable any security information (including your passwords and codes).
In using our Website, You agree to follow our cookies policy and privacy policy.
If you allow anyone else to use our site, you must make sure that they read these terms first, and that they follow them.
Only use the site as allowed by law and these terms. If you don’t, we may suspend your usage, or stop it completely.
We frequently update the site and make changes to it, but we don’t have to do this, and material on the site may be out-of-date. No material on the site is intended to contain advice, and you shouldn’t rely on it. We exclude all legal responsibility and costs for reliance placed on the site by anyone.
We follow our privacy policy in handling information about you. You can read our policy at https://brandedemails.com/terms-and-privacy.
By using the site, you agree to us handling this information and confirm that data you provide is accurate.
If you order goods or services from us through the site, your order will take place under our Terms and Conditions of Supply.
If we run any competitions or other activities through our site, there may be additional terms of use which you must agree to before taking part.
4. Intellectual Property Rights
We are the owner or licensee of all intellectual property rights in the site (for example the copyright and any rights in the designs) and in any of the material posted on it. They are protected by copyright.
You are allowed to print one copy and download extracts of any page on the site for your personal reference, but not for commercial use without a license from us. You must not alter anything, or use any illustrations, video, audio or photographs separately from the text that goes with them.
If you share anything from our site, you must acknowledge that it is our content and that we have rights over it.
If you breach these terms, you lose your right to use our site, and must destroy or return any copies you have made.
5. Our Legal Responsibility to You
We do not guarantee the accuracy of material on our site and any information is provided on an “as is basis”. As far as legally possible, we exclude legal responsibility for the following:
- Any loss to you arising from use of our site.
- Loss of income, profit, business, data, contracts, goodwill or savings.
We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes.
We don’t exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.
6. Uploading to our Site
If you contact other users of our site or upload material to it, you must follow our acceptable use policy, which sets out standards for usage. You agree to reimburse us for any costs or expenses we incur as a result of any breach of this term.
Material that you upload will be regarded as non-confidential and not owned. This means that we can copy it, distribute it, and show it to other people for any purpose. You agree that if anyone else claims to own the material, or says that it breaches their rights, we can give them your identity.
We won’t be legally responsible to anybody for the accuracy of material that you upload to the site, and we can remove it at any time if we think it doesn’t follow our acceptable use policy.
7. Computer Offences
If you do anything which is a criminal offence under a law called the Computer Misuse Act 1990, your right to use the site will end straightaway. We will report you to the relevant authorities and give them your identity.
Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.
You mustn’t try to get access to our site or server or any connected database or make any ‘attack’ on the site. We won’t be legally responsible to you for any damage from viruses or other harmful material that you pick up via our site.
8. Links to Our Site
You are allowed to make a legal link to our website’s homepage from your website if the content on your site meets the standards of our acceptable use policy. We can end this permission at any time.
You mustn’t suggest any endorsement by us or association with us unless we agree in writing.
9. Links from Our Site
Links from our Site Platform to other websites are for information only. We don’t control them and don’t accept responsibility for other websites or any materials found upon them or any loss you suffer from using them.
10. Variation
We change these terms from time to time and you must check them for changes because they are binding on you.
11. Applicable Law
11.1 These terms and any dispute or claim relating to or connected with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
11.2 If any such dispute cannot be settled amicably through ordinary negotiations between the parties, or either or both is or are unwilling to engage in this process, either party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.
11.3 Any dispute shall not affect the parties’ ongoing obligations under these terms.
11.4 The English courts have the only right to hear claims related to our site (and any non-contractual matters arising from these terms), and all disputes are governed by English law.
12. Contact Us
Please email us at directors@brandedemails.com to contact us about any issues.
Privacy Policy
Branded Emails Ltd (a private limited company registered in England with number 10221788 whose registered office is at 24A Aldermans Hill, London N13 4PN) (“we”, “us”, “our”) are the controller of your Personal Data and are committed to protecting and respecting your privacy.
This privacy policy (“Privacy Policy”), together with our website Terms of Use and any other documents referred to in this Privacy Policy, sets out the basis on which any personally identifiable information (“Personal Data”) we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your Personal Data and how we will treat it in respect of your use of Branded Emails (“the Service”).
By using the Service, you are accepting the terms of this Privacy Policy. In the event of a conflict between the terms of this Privacy Policy and the Terms and Conditions, the Terms and Conditions will prevail.
This Privacy Policy does not apply to any data you provide to us when we process personal data on your behalf as your data processor i.e. where we process customer data within the cloud service we provide to you, as a Business to Business service provider.
Legal basis for processing
We collect and use the personal data described below in order to provide you with access to our Service in a reliable and secure manner. We also collect and use personal data:
- For our legitimate business needs (which includes providing our Service to you where we do not have a contract in place with you); promoting our business and informing our marketing strategy; enforcing our legal and contractual rights; improving our Service for the benefit of you and other Users; IT and network security and prevention of fraud.
- To comply with a legal obligation.
To the extent we process your personal data for any other purposes, we ask for your consent in advance or require that our partners obtain such consent.
Information we may hold about you
We may collect, receive and process the following information about you.
Information you give us
If you decide to register with or use the Service you will provide your name, company name, email address, contact details and if applicable payment information.
Information we collect about you
Each time you use the Service we may automatically collect information about your device and your usage of our Service, which may qualify as Personal Data, for example:
- Technical information that your browser sends whenever you visit a website or your mobile app sends when you are using it. This log data may include your Internet Protocol (IP) address, the address of the web page you visited before using the Service, your browser type and settings, the date and time of your use of the Service, information about your browser configuration and plug-ins, language preferences and cookie data.
- Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
- We may also collect publicly accessible data about you from social media websites that you visit when using the Service.
- We may also collect non-personally identifiable information (e.g. gender and location) to assist in providing the Service to you. Non-personally identifiable information by itself cannot be used to identify or contact you. However, this information may be combined with other identifiers in a way that enables you to be identified.
Information we obtain from other sources.
We also collect information about you if you use any of the other websites we operate or the services we provide or from publicly available sources. We may combine this information with personal data provided by you. This helps us update, expand, and analyse our records, identify new customers, and create more tailored advertising to provide services that may be of interest to you. We also use this for the purposes of targeted advertising, delivering relevant email content, event promotion and profiling, determining eligibility and verifying contact information. The Personal Data we collect includes:
- Publicly available information about you; such as information published about you, for example by Companies House, including postal address, job title, email address, phone number, professional or employment-related information, education information and commercial information.
- Internet activities: internet data (or user behavioural data), IP addresses, internet activity information and inferences about your preferences and behaviour.
- Social media profiles: information published about you on social media profiles such as LinkedIn, Facebook, Twitter etc.
Information collected by third parties.
We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, email notification providers, software solution providers, system security providers, hosting providers, search information providers, credit reference agencies) and may receive information about you from them.
If you would like to request more details of our third party providers, please email directors@brandedemails.com
Use of cookies
We use cookies on our website to distinguish you from other users of our website and Service. This helps us to provide you with a good experience when you browse our website and also allows us to improve the website and Service. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.
Uses made of information
We will only use information held about you for the following purposes:
- To understand and improve the Service we provide to you.
- To ensure that content from our Service is presented in the most effective manner for you and for your computer.
- To communicate with you by responding to your requests and sending you emails and messages about invoicing and account management.
- To administer your account and keep track of billing and payments.
- To keep the Service secure by investigating and preventing abuse and fraud.
- To carry out our obligations arising from any contracts entered into between you (or your business/employer) and us and to provide you with the information, products and services that you (or your business/employer) request from us.
- To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.
- To notify you about changes to our Service. For internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
- To allow you to participate in interactive features of our Service, when you choose to do so.
- To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
- To make suggestions and recommendations to you and other users of our Service about services that may interest you or them.
- To comply with our legal and regulatory obligations.
We will not sell or rent your personal data to anyone.
We may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosure of your personal data
We may share your personal data with the following third parties:
- any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
- any entity to which we sell our business or assets (or a substantial part of the same).
- any entity or regulator to which we are under a legal duty to disclose or share your Personal Data.
- our professional advisors, such as our lawyers, accountants and tax advisors.
- We also engage certain third party service providers to supply the hardware infrastructure, storage and associated services for us to provide, improve and optimise the Service. All Personal Data submitted to third parties will be either anonymised or encrypted using SSL technology, and such service providers will only use your Personal Data in accordance with our instructions.
Marketing Communications
We will only use your name and email address to send marketing communications to you, where you have “opted in” to receive such communications or where we are entitled to send you information about our similar goods and services under applicable law. You may elect to stop receiving our marketing emails at any time by following the unsubscribe instructions included in such emails.
We send push notifications from time to time in order to update you about any Service updates, events and promotions we may be running. If you no longer wish to receive these communications, please disable these in the settings on your device. If you change your mind about being contacted in the future, please click on the opt out options included in emails or the Service and we will remove you from our mailing lists.
Protection of your information
Where we have given you (or you have chosen) a password which enables you to access certain parts of the Service, you are responsible for keeping this password confidential. We ask you not to share any password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our Service; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Links to other websites
The Service may contain links to and from third party websites of our partners, networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for the privacy practices or content of these websites. You are responsible for checking the privacy policy of any third party websites we link to.
Where we store your Personal Data – for EU and UK Customers only
Our Service is global and your information including the Personal Data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”), Switzerland or the UK. It may also be processed by staff operating outside the EEA, Switzerland or the UK who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of support services. By submitting your Personal Data, you agree to this transfer, storing or processing outside of the EEA, Switzerland or the UK. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
We always ensure that your information is only transferred in full accordance with applicable data protection law. In particular, this means that your information will only be transferred to a country that provides an adequate level of protection (for example, because the European Commission or the UK or Swiss data protection authorities have determined that a country provides an adequate level of protection) or the recipient is bound by standard contractual clause according to conditions provided by the European Commission or applicable laws in Switzerland or the UK.
Our Service is accessible via the Internet and may potentially be accessed by any user around the world. Other users may access the Service from outside the EEA, Switzerland or the UK. This means that where you chose to upload your data to the Service, it could be accessed from anywhere around the world and therefore a transfer of your data outside of the EEA, Switzerland or the UK may be deemed to have occurred. You consent to such transfer of your data for and by way of this purpose.
Your rights
You have the following rights in relation to your Personal Data:
Access to information. You have the right to access information held about you.
Right to deletion, rectification and data export. We permit you to delete, rectify and export information you have provided to us in a structured, machine readable and commonly used format, subject to the conditions of our Terms and Conditions and our legal obligations set out below.
Restriction or Objection to processing. You have the right to request a restriction on or object to our processing of your Personal Data.
Withdraw Consent. You have the right to withdraw your consent to the processing of your Personal Data at any time.
You can make a request in relation to any of the above rights by contacting us as set out at the end of this Privacy Policy. We will respond to such queries in accordance with the provisions of applicable data protection law.
Data Retention
We retain Personal Data for as long as we provide the Services to you or your account remains open. However, we may keep some data after your account is closed or you cease using the Service, for the purposes set out below.
After you have closed your account we may retain Personal Data where reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, maintain security, prevent fraud and abuse, resolve disputes, enforce our Terms and Conditions, offer new features you may be interested in, or fulfil your request to “unsubscribe” from further messages from us. If none of these obligations apply we will delete Personal Data within 12 months of your account being closed.
Complaints
If you have any complaints about our use of your information please contact us as set out at the end of this Privacy Policy or for individuals located in the EU, our EU representative is:
Email: directors@brandedemails.com
You also have the right to contact your local data protection supervisory authority:
For individuals located in the UK: The Information Commissioner’s Office (“ICO” at Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF, England.
For all other individuals: Your local data protection supervisory authority in the country in which you are located.
Changes to our Privacy Policy
We reserve the right to change this Privacy Policy at any time and any amended Privacy Policy will be posted on our websites and notified to you by email, where appropriate. Please check back frequently to see any updates or changes to our Privacy Policy. This Privacy Policy was last updated on 14 December 2021 and replaces any other Privacy Policy previously applicable from this date.
Contact
Questions, comments and requests regarding this Privacy Policy are welcomed and should be forwarded by email to: directors@brandedemails.com
Cookie Policy
Branded Emails Limited (“us”, “we”, or “our”) use cookies on brandedemails.com (the “Site”). By using the Site, you consent to the use of cookies. Our Cookie Policy explains what cookies are, how we use cookies, how third parties we may partner with may use cookies on the Site, your choices regarding cookies and further information about cookies.
What are cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the Site.
Cookies can be “persistent” or “session” cookies. We use persistent cookies and session cookies on this Site.
Persistent Cookies
A persistent cookie is stored on a user’s device in-between browser sessions which allows the preferences or actions of a user across the Site (or in some cases across different websites) to be remembered. We use persistent cookies to save your login information for future logins to the Site or Services.
Session Cookies
A session cookie allows the Site to link your actions during a browser session. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Site and then close your browser. We use session cookies to enable certain features of the Site or Services, to better understand how you interact with the Site or Services and to monitor aggregate usage by users and web traffic routing on the Site.
How do we use cookies
The table below explains the cookies we use and why we use each of them.
| COOKIE | PURPOSE | DURATION | |
| Google Analytics | Tracking cookies | These cookies are used to collect information about how visitors use our Site. We use the information to compile reports and to help us improve the Site. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the Site from and the pages they visited. If you do not allow these cookies we will not be able to include your visit in our statistics.
You can read the full Google Analytics privacy policy at: |
2 Years |
| Newsletter Tracking | Tracking Cookies | These cookies are used to collect information about how visitors use our Site. We use the information to compile reports and to help us improve the Site. The cookies collect information in an anonymous form, unless a customer has visited the site after following a link in a marketing campaign, in which case we may also link the cookie to a contact profile. We log the number of visitors to the Site, where visitors have come to the Site from, the pages they visited, the geolocation of the visitor, the web browser they use. | No Expiry |
| Facebook Pixel | Tracking cookies | We use Facebook pixel tracking to measure social media campaign efficiency related to the Facebook platform and track activity for advertising purposes. | 3 Months |
| YouTube | Embedded cookies | We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. | 6 Months |
| Session Cookies | Application Cookies and Local Storage | We use a number of cookies and local storage variables to store login and account data, along with your preferences and settings for use on our mailing platform. These cookies and session storage are essential for the usage of the Control Panel and you will be unable to use the platform without this cookie. | Session |
| Stripe | Payment Cookies | We use Stripe as a payment gateway to handle payments made to and from the Branded Emails platform. Stripe uses cookies to ensure that the payment system works properly, detect and prevent fraud, and understand how people interact with Stripe. There are some cookies that are essential for Stripe to function properly. These Necessary Cookies provide secure access to the site and enable page navigation. Other categories of cookies include Advertising Cookies, Analytics Cookies, and Preference Cookies.
You can find more information in the Stripe Cookies Policy, including how to opt-out or manage your cookie preferences. |
1 Year |
Your choices regarding cookies
You can set up your browser options, to stop your computer accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use the whole of the Site or all functionality of the Services.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit HTTPS://WWW.ABOUTCOOKIES.ORG or WWW.ALLABOUTCOOKIES.ORG. To opt out of being tracked by Google Analytics across all websites visit HTTP://TOOLS.GOOGLE.COM/DLPAGE/GAOPTOUT.
Changes to our Cookie Policy
Any changes we may make to our Cookie Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Cookie Policy. This Cookie Policy was last updated on April 3rd, 2022, and replaces any other Cookie Policy previously applicable from this date.