Growth Mail is now Branded Emails

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Delivery and Security FAQs

Delivery

Does branding increase the size, and storage costs of my email?

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What are the bandwidth implications of using Branded Emails?

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Does branding cause delivery delays of my email?

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Are mails from certain senders prioritised?

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How do you handle spikes in load on shared servers?

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Does Branded Emails cause mail to appear in the recipient’s Junk folder?

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What happens if your relay becomes blacklisted?

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How many mails a minute can your relay handle?

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How do we know our branded mails reached the recipient’s inbox?

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Security

Can Branded Emails staff read our emails?

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Will our mails be regarded as phishing attempts?

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You provide reporting. Do you store sensitive client data to achieve this?

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Can our email security be compromised when forwarding emails to your servers outside our firewall?

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What front-end security is in place?

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Technical Concerns

Do I need to purchase additional hardware to use Branded Emails?

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How can our IT staff troubleshoot, what tools are available?

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What are your failover and disaster recovery procedures?

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Can our administrators check if a mail was successfully delivered?

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We deliver emails via multiple gateways. Can your server load balance delivery between gateways?

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How can we trust your software to not affect our Exchange server?

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How secure is the SMTP connection?

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